Shipping and Payments
WHICH COUNTRIES DO YOU SHIP TO?
At the moment we ship to the UK, Europe, US and UAE but keep your eyes peeled as we’ll be adding new places all the time.
WHY DON'T YOU SHIP WORLDWIDE?
We are working on it and we hope to expand our shipping reach in the very near future.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
It depends on where in the world you’re ordering from, but it should arrive within 3-7 working days.
I THINK MY PACKAGE IS LOST, WHAT DO I DO?
We always strive to provide the very best service, but if you
think your package is lost or the product is damaged on arrival, please contact us on firstname.lastname@example.org and we will help you as soon as we can.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, including American
Express, Visa and Mastercard. We also accept Apple Pay and Google Pay.
DO YOU ACCEPT DIFFERENT CURRENCIES?
Yes – prices shown on the website should be in your local
currency. A full list of those accepted can be seen here: AED, AFN, ALL, AMD,
ANG, AOA, ARS, AUD, AWG, AZN, BAM, BBD, BDT, BGN, BIF, BMD, BND, BOB, BRL, BWP,
BZD, CAD, CDF, CHF, CLP, CNY, COP, CRC, CVE, CZK, DJF, DKK, DOP, DZD, EGP, ETB,
EUR, FJD, FKP, GBP, GEL, GIP, GMD, GNF, GTQ, GYD, HKD, HNL, HRK, HTG, HUF, IDR,
ILS, INR, ISK, JMD, JPY, KES, KGS, KHR, KMF, KRW, KYD, KZT, LAK, LBP, LKR, LRD,
LSL, MAD, MDL, MGA, MKD, MMK, MNT, MOP, MUR, MVR, MWK, MXN, MYR, MZN, NAD, NGN,
NIO, NOK, NPR, NZD, PAB, PEN, PAK, PHP, PKR, PLN, PYG, QAR, RON, RSD, RUB, RWF,
SAR, SBD, SCR, SEK, SGD, SHP, SLL, SRD, STD, SZL, THB, TJS, TOP, TRY, TTD, TWD,
TZS, UAH, UGX, USD, UYU, UZS, VND, VUV, WST, XAF, XCD, XOF, XPF, YER, ZAR, ZMW.
WILL I HAVE TO PAY IMPORT DUTIES?
There will be no import duties for UK customers, but all international customers will have to pay additional import tax and duty fees.
WHAT CAN I DO IF MY PAYMENT HAS FAILED?
There are several reasons why an order could fail. In the first
instance, make sure that the account details you’re entering are correct. If that still doesn’t fix the issue, please contact us on email@example.com and we
will do our best to help you.
WHERE CAN I FIND MY RECEIPT?
An order confirmation will be sent to you via email shortly after
your purchase. Delivery information can be found in your Lazou account if you’ve created one.
WHAT IS VAT?
VAT is Value Added Tax. It’s payable on the sales of all goods and services. Customers inside and outside the EU pay VAT on