Returns, Refunds & Cancellations

At Lazou, we take great pride in the quality, performance and hygiene of every product we create. To ensure every customer receives products in perfect condition, we operate the following returns and cancellation policy.

Order Cancellations

We understand that mistakes can happen.

Orders may be cancelled within 15 minutes of purchase using the cancellation link provided in your order confirmation email.

After this time, your order will automatically enter our fulfilment process and can no longer be cancelled or amended.

Returns Policy

Due to the hygienic nature of our products, we do not accept returns or exchanges once an order has been dispatched.

The Lazou Nutrition Hair Mask is a cosmetic hair care product and cannot be returned once dispatched.

The Lazou Towel Scrunchie is also considered a hygiene product and cannot be returned once dispatched.

This policy does not affect your statutory rights if an item is faulty, damaged or not as described.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, faulty, defective, or you have received the incorrect item, please contact us within 48 hours of delivery by emailing hello@lazou.co.uk.

To help us resolve the issue as quickly as possible, please include:

• Your order number.
• A brief description of the issue.
• Clear photographs showing the product and any damage or fault.

Once assessed, we will arrange an appropriate replacement or refund where applicable.

Non-Returnable Items

For hygiene and product safety reasons, we cannot accept returns or exchanges on:

• Opened or used Lazou Nutrition Hair Masks.
• Opened, used or worn Lazou Towel Scrunchies.
• Products returned due to a change of mind after dispatch.

International Orders (Including the Middle East)

Orders shipped outside of the United Kingdom and European Union, including the Middle East, are subject to this Returns Policy.

Due to the hygienic nature of our products, we do not accept returns or exchanges on international orders unless an item arrives damaged, faulty or you have received the incorrect product.

Please inspect your order upon delivery and contact us within 48 hours of receipt by emailing hello@lazou.co.uk, including your order number and photographs of the issue so we can resolve it as quickly as possible.

Please note that shipping charges, customs duties and import taxes are non-refundable.

Refunds

If a refund is approved following inspection of a faulty or incorrect item, it will be processed back to your original payment method within 10 business days.

Please note that it may take additional time for your bank or card provider to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@lazou.co.uk.